Shipping policy

Last updated: September 11, 2026

At Mensua, we work to make sure your order reaches you safely and on time.

Order Processing

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.

You will receive order-related updates using the contact information provided during checkout.

Shipping Address

Please make sure your shipping address is accurate and complete before placing your order.

Once an order has been shipped, changing the delivery address may not be possible.

Mensua is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Delivery Times

Estimated delivery times may vary depending on your destination, shipping method, carrier, customs procedures, weather conditions, holidays, and other circumstances beyond our control.

Any delivery estimate displayed at checkout or communicated to you is an estimate and is not a guaranteed delivery date.

Tracking

Where tracking is available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

Delayed Orders

Occasionally, orders may experience delays due to circumstances outside our control, including:

  • Carrier delays

  • Weather

  • Customs processing

  • Public holidays

  • Incorrect address information

  • High shipping volumes

  • Other unforeseen circumstances

If your order appears to be significantly delayed, please contact us at support@mensua.shop.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, please contact our customer-support team as soon as possible with your order details.

We will work with the appropriate shipping provider to investigate the issue.

Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Contact

For shipping questions, contact:

Email: support@mensua.shop