Refund policy

Last updated: September 11, 2026

At Mensua, we want you to be satisfied with your purchase. If you need to request a return or refund, please contact our support team before sending anything back.

Return Requests

To request a return, contact us at:

support@mensua.shop

Please include:

  • Your order number

  • Your name

  • The product you wish to return

  • Reason for the return

  • Photos or other information when requested by our support team

Eligibility

Returned items should generally be:

  • Unworn

  • Unused

  • Unwashed

  • In their original condition

  • Returned with original tags and packaging where applicable

For hygiene and safety reasons, certain products may not be eligible for return once opened or worn.

Items That May Not Be Accepted

Returns may not be accepted for items that:

  • Have been worn or used

  • Have been washed

  • Are damaged after delivery due to customer use

  • Are missing original tags or packaging where required

  • Show signs of alteration

  • Are returned without prior authorization

Damaged or Incorrect Items

If you receive an incorrect, defective, or damaged item, contact us at support@mensua.shop as soon as possible.

Please provide photographs of the item and packaging if requested so that we can investigate the issue and determine the appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Exchanges

If you need a different size or product, contact our support team. Exchanges may depend on product availability and the circumstances of the request.

Return Shipping

Unless otherwise required by applicable law or agreed by Mensua, return shipping costs may be the responsibility of the customer.

For incorrect, defective, or damaged items, please contact us before returning the product so we can provide appropriate instructions.

Cancellation

If you wish to cancel an order, contact us as soon as possible at support@mensua.shop.

Once an order has been processed or shipped, cancellation may no longer be possible and the return process may apply.

Contact Us

For any return or refund questions:

Mensua
Email: support@mensua.shop