FAQs
Frequently Asked Questions
How can I contact Mensua?
You can contact our customer support team at support@mensua.shop.
How do I check my order status?
Once your order has been shipped, tracking information may be provided by email. If you need help locating your order, contact us with your order number.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at support@mensua.shop. Once an order has been processed or shipped, changes or cancellations may not be possible.
How do I know which size to order?
Please check the size information provided on the individual product page before placing your order. If you need help choosing a size, contact our support team.
Can I return an item?
Returns may be available depending on the product and circumstances. Please review our Return & Refund Policy or contact support@mensua.shop before sending an item back.
What if I receive the wrong or a damaged item?
Contact us at support@mensua.shop as soon as possible. Please include your order number and photos of the item if requested by our support team.
How long does shipping take?
Delivery times can vary depending on your location, shipping method, carrier, customs, and other factors. Please refer to our Shipping Policy for more information.
Will I receive a tracking number?
Where tracking is available, tracking information will be provided after your order has been shipped.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.
Is my payment information secure?
Payments are processed through secure payment providers. Mensua does not directly store your complete credit or debit card information on our servers.
Do you ship internationally?
Shipping availability depends on the destination and options available at checkout.
I have another question. How can I get help?
We're happy to help. Contact us at:
Please include as much relevant information as possible, especially your order number if your question is about an existing order.